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Terms & Conditions
Last Updated: 3/09/2025
Welcome to Rope Dock. By purchasing products from our website, ropedock.com, you agree to the following Terms & Conditions. Please read them carefully.
1. About Us
This website is operated by Rope Dock, registered in Ireland at 4A, Ballymount Cross Industrial Estate, Ballymount, Dublin, D24 NX79. Our contact email is info@ropedock and phone number is 01-4569997.
2. Products
We sell sailing equipment, including both standard products and custom-made ropes. Product descriptions, images, and specifications are provided for guidance only.
3. Orders
- When you place an order, you will receive an email confirmation. This does not constitute acceptance of the order.
- We reserve the right to refuse or cancel any order if necessary (for example, due to stock availability or pricing errors).
- Prices are displayed in EUR and include VAT where applicable.
4. Payment
- Payment must be made in full at the time of ordering.
- We accept Card, Apple Pay & Google Pay.
- All transactions are processed securely through our payment provider Square.
5. Shipping & Delivery
- We ship orders within 1-2 working days where products are in stock.
- Delivery times vary depending on destination.
- Shipping costs are displayed at checkout.
- We are not responsible for delays caused by third-party couriers or customs checks.
6. Returns & Refunds
6.1 Standard Products
- Under EU consumer law, you have the right to cancel and return standard products purchased online within 14 days of delivery for a full refund, provided they are unused and in original packaging.
- You are responsible for return shipping costs unless the product is faulty or incorrect.
6.2 Custom-Made Ropes
- Customised or made-to-order products (such as custom ropes) are not eligible for refunds or returns, except where faulty or not as described.
- This does not affect your statutory rights regarding defective goods.
7. Warranty
- Our products are covered by the standard manufacturer’s warranty (if applicable).
- This warranty does not cover normal wear and tear, misuse, or accidental damage.
8. Liability
- We are not liable for indirect or consequential loss, including loss of profit, business, or data.
- Our liability for any claim shall not exceed the price paid for the product in question.
- Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under Irish law.
9. Intellectual Property
All content on this website (text, images, logos, design) remains the property of Rope Dock and may not be used without our permission.
10. Governing Law
These Terms & Conditions are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.
11. Changes to Terms
We may update these Terms & Conditions at any time. Updates will be posted on this page with the revised “Last Updated” date.
12. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Rope Dock
Email: info@ropedock.com
Phone: 01-4569997
Address: 4A, Ballymount Cross Industrial Estate, Ballymount, D24 NX79
