Privacy Policy

Last Updated: 3/09/2025

Rope Dock (“we,” “our,” or “us”) is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, ropedock.com, and purchase sailing equipment from our online store.

1. Information We Collect

We may collect and process the following personal data:

Identity Data: Name, billing/shipping address, and account login details.
Contact Data: Email address and phone number.
Financial Data: Payment details (processed securely by third-party providers, we do not store full card details).
Technical Data: IP address, browser type, device information, and website usage data.
Marketing & Communication Data: Preferences for receiving newsletters and promotions.

2. Lawful Basis for Processing

We process your personal data on the following bases:

Contract: To process and deliver your orders.
Legal Obligation: To comply with tax, accounting, and consumer protection laws.
Legitimate Interest: To improve our website, products, and services.
Consent: For sending marketing communications (you may withdraw consent at any time).

3. How We Use Your Personal Data

We use your information to:

Process and deliver orders.
Provide customer support.
Manage payments, refunds, and fraud prevention.
Send marketing communications (if you opt in).
Improve our website and customer experience.

4. Sharing Your Personal Data

We only share your personal data with:

Service Providers: Payment processors, shipping providers, IT support.
Professional Advisors: Lawyers, accountants, and insurers where necessary.
Legal Authorities: If required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell or rent your personal data.

5. International Data Transfers

If we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (such as EU Standard Contractual Clauses) to protect your data.

6. Data Security

We use technical and organisational measures to protect your personal data, including SSL encryption, secure servers, and access restrictions. However, no method of transmission over the internet is completely secure.

7. Data Retention

We keep your personal data only as long as necessary:

Order and transaction data: 6 years (to comply with Irish tax and accounting laws).
Marketing data: Until you withdraw consent.
Account data: Until you request deletion.

8. Your Data Protection Rights

Under GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing.
Request data portability.
Withdraw consent at any time (for marketing communications).

To exercise these rights, contact us at info@ropedock.com.

9. Cookies and Tracking

We use cookies to:

Keep items in your shopping cart.
Analyse website usage and improve performance.
Personalise your shopping experience.

You can manage cookies via your browser settings.

10. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect data from them.

11. Complaints

If you are unhappy with how we handle your personal data, please contact us first.
You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: www.dataprotection.ie

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

Rope Dock
Email: hello@ropedock.com
Phone: 01-4569997
Address: 4A, Ballymount Cross Industrial Estate, Ballymount, D24 NX79